Refund policy
🔄 Return & Exchange Policy
Your Satisfaction is Our Priority
At Jugar Bazaar, we specialize in pre-owned and refurbished branded athletic footwear. We are committed to ensuring you are happy with your purchase.
⏰ 7-Day Return Window
You can request a return or exchange within 7 days of receiving your delivery.
📦 Product Condition for Return
Since our products are pre-owned/refurbished, please note:
- Item must be returned in the same condition as delivered (matching all product photos)
- The shoes must not be additionally worn, damaged, or altered beyond the condition shown in the listing
- Original packaging is not required (as these are pre-owned items)
- Please return using safe packaging to prevent damage during transit
💳 Refund Processing
Refunds are processed within 3-7 business days after our team inspects and confirms the returned item condition.
🔄 Size & Model Exchange
Free exchange for different size or a different model (subject to availability and equal/higher value).
✅ How to Return
Simply contact us via phone, WhatsApp, or email. Our team will guide you through the return pickup process.
❌ Non-Returnable Situations
- Items damaged after delivery through customer misuse
- Items worn extensively beyond try-on condition
- Items altered, dyed, or modified by customer
- Requests made after 7-day window
📌 Important: Please Check Upon Delivery
Inspect your order immediately upon delivery. If you notice any damage, defect, or incorrect item, please inform our delivery person or contact us within 24 hours. Take photos of any visible damage.
Why Shop With Confidence?
- 🚚 Return Pickup Available: We can arrange pickup from your location
- 💯 Authentic Pre-owned: All items are source-verified authentic brands
- 🔒 Secure Cash on Delivery: Pay when you receive
- ⚡ Honest Descriptions: What you see in photos is what you receive
Need Assistance?
Our customer support team is here to help you 7 days a week.
📞 Phone: +92 313 2618799
📧 Email: mjhanzaibmemon37@gmail.com
🌐 Website: jugarbazar.com
