Frequently Asked Questions
Find answers to common questions about ordering, shipping, and our products.
📦 Ordering & Payment
Q: How do I place an order?
Simply browse our collection, select your desired product and size, add to cart, and proceed to checkout. Fill in your delivery details and confirm your order.
Q: What payment methods do you accept?
We offer Cash on Delivery (COD) across Pakistan. Pay when you receive your order - no advance payment required!
Q: Is Cash on Delivery available in my city?
Yes! We offer COD service across all major cities in Pakistan including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, and more.
🚚 Shipping & Delivery
Q: How long does delivery take?
Delivery typically takes 2-5 business days depending on your location. Major cities receive orders faster (2-3 days), while remote areas may take 4-5 days.
Q: What are the shipping charges?
Shipping charges vary by location and will be calculated at checkout. We strive to keep shipping costs as low as possible.
Q: Can I track my order?
Yes! Once your order is shipped, we'll send you tracking details via email/SMS so you can monitor your delivery.
👟 Product Information
Q: Are all products 100% authentic?
Absolutely! We guarantee 100% authentic branded products. Every shoe is carefully sourced and inspected before shipping.
Q: What does "Excellent", "Premium", or "Good" condition mean?
Premium/Premium++: Like new condition, minimal to no signs of wear
Excellent: Gently used, very good condition with minor wear
Good/Very Good: Used condition with visible wear but fully functional
Q: How do I choose the right size?
Each product listing shows both EUR and UK sizes. We recommend checking your current shoe size and matching it with our size chart. If unsure, contact us for assistance!
Q: What brands do you carry?
We stock premium brands including Nike, Asics, Hoka, New Balance, Adidas, Puma, Reebok, Brooks, Saucony, and more!
🔄 Returns & Exchanges
Q: What is your return policy?
We accept returns within 7 days of delivery if the product is unused and in original condition. Please check our Refund Policy page for complete details.
Q: Can I exchange for a different size?
Yes, exchanges are possible subject to availability. Contact us immediately if you need a size exchange.
Still Have Questions?
We're here to help! Contact us anytime.
Email: jugarbazar1@gmail.com
Website: jugarbazar.com